Mobile top-up for business: one account, one paper trail
If your organisation keeps prepaid numbers topped up — field handsets, staff posted abroad, contractor lines — here is exactly what an account does for you and where it stops. No API, no reseller programme, no commission. Said here rather than three emails in.
The service reaches 47+ countries and 230+ operators, and every completed order is receipted by email.
Two very different reasons to be on this page
They need opposite answers, so pick your half and skip the other.
What an account gives a company
Registering is free and takes no card. Four things change once you are signed in rather than checking out as a guest.
One login, every number
A saved contact book holds the numbers you top up regularly, so nobody is copying digits off a spreadsheet each time. Numbers in different countries sit in the same list.
A record you can search later
Every order stays in your history with the operator's own reference code. Those references are retained for at least 18 months, which is what a card dispute or an internal audit will ask for.
A receipt every time, an invoice on request
A payment receipt is emailed for every completed order. Need a formal invoice carrying a VAT or company identifier? Reply to the receipt with the details and one is issued within two business days.
Failed orders refund themselves
If the operator rejects the top-up or it is still uncredited after 30 minutes, it is re-queued and then refunded in full — service fee included — to the card that paid. No claim to file.
One more thing worth knowing before finance asks: a top-up is a purchase of operator airtime, not a money transfer. Nothing is remitted to a person and nothing can be withdrawn as cash — the sending airtime abroad sets that difference out in full.
Where this fits a working week
The pattern is always the same: someone else is holding the phone, and it has to keep working.
Field and logistics handsets
Drivers, engineers and site crews on prepaid lines that cannot be left to run flat mid-shift. Top up from the office in the browser; the credit reaches the handset without anyone coming back in.
Staff and crews abroad
A local prepaid SIM bought on arrival usually cannot be recharged with a company card at a local checkout. This route takes that card and delivers to the foreign number anyway.
Contractor and client numbers
You need nothing from the person on the other end but the number with its country code — no account, no app, no code read out over the phone. Their own operator applies the credit.
Short-term and seasonal lines
Temporary crews, event staff, a number that only matters for six weeks. Nothing renews on its own, so a line you stop topping up simply stops costing you anything.
In every one of those the same question decides what you can actually do: whether the line is registered to the business or to the person carrying it. Business prepaid SIMs sets the two side by side — who can change the tariff, who can top up, and what happens to the number when somebody leaves.
The limits, in one table
Everything a business buyer would otherwise have to email support about. These are settled absences, not a roadmap.
| Capability | Status | What happens instead |
|---|---|---|
| Public API or integration endpoint | Not offered | Orders are placed in the browser. There is nothing to integrate with, and no sandbox or key to request. |
| Reseller, distributor or retailer programme | Not offered | There is no tier to join and no agreement to sign. Everyone buys at the same checkout. |
| Commission, margin or dealer pricing | Not offered | Order fifty and the price is the price of order one. Nothing is paid back to you afterwards. |
| Bulk upload, CSV or batch orders | Not offered | One number per order. An account keeps them in a contact book so you are not retyping them. |
| Scheduled or automatic recharge | Not offered | Nothing renews on its own. A past order repeats in one tap from your history when you choose to. |
| Card on file for the whole team | Not offered | Card details are never stored on our side, so whoever places the order enters the card at that checkout. |
| Credit terms, purchase orders, pay-later | Not offered | Payment is taken when the order is placed. A formal invoice is issued afterwards on request. |
| A negotiated SLA or uptime contract | Not offered | The published support and delivery commitments apply to every account, yours included. |
If any of those eight is a requirement rather than a nice-to-have, this is not the right supplier and no amount of talking to us will change that row. The sections above are what is genuinely on offer.
If your plan is to resell top-ups
We are not a recharge API provider and we do not pay commission. There is no margin built into our checkout for you to resell on, which is the whole reason a retailer tier could not exist here.
That is a deliberate shape, not a feature we have not got round to. Platforms built for resellers do exist, and they are a different kind of business with different obligations — the three questions alongside are the ones that decide whether one of them will work for you, and none of them is the headline commission rate.
How recharge commission worksMost reseller platforms want the wallet funded before you sell anything, so your own money is out of your account first. Ask what the minimum is and how quickly you can take unspent balance back out.
A recharge that the operator rejects has to be refunded to somebody. Find out whether that lands back in your wallet automatically, how long it takes, and who is out of pocket meanwhile if you have already handed the customer their change.
Selling airtime for cash and holding customer float can fall under telecom or payment-agent rules, and those differ by country. Worth checking locally before the app store listing, not after.
Paying, invoicing and record-keeping
The details a finance team will want before anyone puts a card in.
How payment works
- Visa, Mastercard, Apple Pay and Google Pay, through a PCI-DSS Level 1 provider.
- Card details never reach our servers and nothing is stored, so there is no company card sitting on file to revoke later — and no way to save one either.
- Applicable taxes, VAT included, are displayed where they are required.
- A card issued in another currency is converted by your own bank; we add no spread on top.
What you get on paper
- A payment receipt by email for every completed order.
- A formal invoice with a VAT or company identifier on request — reply to the receipt with the details, issued within two business days.
- Refunds go back to the original payment method: typically 5 to 10 business days on cards, 1 to 3 on wallets.
- Operator reference, timestamp and status code are retained for at least 18 months and provided for disputes.
The full rules live in the billing and refunds policy and the delivery policy.
Reaching a person
There is no account manager and no dedicated line — the same support desk answers everyone, and it publishes what it will do rather than negotiating it per customer.
- General enquiries
A reply within 2 business hours, via the contact form or [email protected].
- A delivery that went wrong
Email [email protected] with the order ID. Cases are aimed to close within 72 hours.
- A formal complaint
Acknowledged within 5 business days, with a full response or resolution inside 15 — the procedure is in the terms of service.
The ones procurement always asks
Payment, refund and account questions that are not business-specific live in the help centre.
Open the help centreDo you have a mobile top-up or recharge API?
No. There is no public API, no partner endpoint and no sandbox — orders are placed through the ordinary checkout in a browser. If an integration is a hard requirement, you need a platform built for that, and this is not one. Why one would help less than it sounds — the catalogue is the operator's and is read live against a single number — is on buying data for a team.
Is there a commission, retailer or distributor programme?
No. There is no reseller tier, no dealer pricing and nothing paid back on volume. The fiftieth order costs exactly what the first one did.
Can I get a VAT invoice for accounting?
Yes. Every completed order emails a payment receipt; reply to that receipt with your VAT or company identifier and a formal invoice is issued within two business days.
Can I top up numbers in several countries from one account?
Yes — that is the main reason companies use it. One login and one card cover every supported destination, and the numbers sit together in the same contact book.
Can we pay by bank transfer or on account?
No. Payment is taken by card or wallet at the moment the order is placed. There are no credit terms, purchase orders or monthly settlement.
Can I upload a list of numbers and top them all up at once?
No. Orders go one number at a time. A saved contact book and one-tap repeats from your history are what stand in for a batch upload — buying data for a team walks through that workflow for a fleet, and says where it stops being reasonable.
Where to go next
The product itself, and the reading for the reseller question.
The service these orders run through
Reading for the reseller side
Start with one number
The account is free and needs no card until you order. Top up a single handset, see the receipt, then decide whether it fits how your organisation works.