料金・返金・ チャージバックポリシー

1. 概要

This policy explains how billing works on mobilerings.net, how Auto Top-Up plans and refunds work, and the steps you should take to resolve a billing concern with us before initiating a chargeback with your bank or card issuer. By purchasing a Top-Up, a Bundle or an Auto Top-Up plan on mobilerings.net, you agree to the terms set out below. This Policy should be read together with our Terms & Conditions, in particular Section 10A (Auto Top-Up Plans) and Section 12 (Refunds and Troubleshooting).

すべての購入は、決済画面で別途表示されない限りユーロ（€）で処理されます。Visa および Mastercard をご利用いただけます。決済は、当社の認定決済代行会社である SMART OUTSOURCING SERVICES S.R.L. が安全に処理します。すべての取引はトークン化され、PCI-DSS 基準に準拠して処理されます。CODIXERA LIMITED はカード情報の全体を保存しません。

2. 請求と残高の仕組み

You pay for each Top-Up or Bundle at checkout by Visa or Mastercard; the total price shown at checkout is the amount charged. We do not offer a stored balance or wallet. The only amounts we hold before delivery are payments for Auto Top-Up plans, described in Section 4.

3. Account Closure

If your account is closed, by you or by us, any Top-Up or Bundle already delivered is final. Any Auto Top-Up plan ends, and the price of instalments not yet delivered is refunded under Section 4.3. We do not forfeit customer funds, except where we are required by law to withhold them.

4. Refunds and Auto Top-Up

4.1 Individual orders. Once a Top-Up or Bundle has been successfully delivered, it is final and non-refundable, except as set out in Section 12 of our Terms & Conditions, which lists the eligible and non-eligible scenarios.
4.2 Auto Top-Up plans. Auto Top-Up is a prepaid plan. At checkout you choose a Recipient Number, a Top-Up or Bundle, a delivery schedule (for example weekly or monthly) and the plan length, and you pay the total price for the whole plan in a single card payment. We then deliver the Top-Up or Bundle to the Recipient Number on each scheduled date; each delivery is a separate instalment. No stored balance is created. See Section 10A of our Terms & Conditions.
4.3 Cancellation and undelivered instalments. You may cancel an Auto Top-Up plan at any time, free of charge, through your account settings or by emailing [email protected]. Cancellation takes effect immediately for future instalments. We will refund the price of all instalments not yet delivered to your original payment method within 5 business days of cancellation. Instalments already delivered are final under Section 4.1.
4.4 Technical issues and refund method. If a technical issue prevents a Top-Up or Bundle (or an instalment of a plan) from being delivered despite a successful charge, we will refund the corresponding amount to your original payment method within 5 business days of approving the refund; funds normally appear within 5–10 business days, depending on your card issuer. Where a refund to the original payment method is not possible (for example, the card has been closed), we will refund by bank transfer after verifying your details.

5. 請求に関するサポート

アカウントへの課金についてご質問やご懸念がある場合は、チャージバックの申し立てなど次の手続きに進む前に、まず当社へご連絡ください。トップアップの未着、心当たりのない課金、Auto Top-Up に関するお問い合わせなど、請求に関するほとんどの問題は、当社チームとの直接のやり取りによって速やかに特定し解決できます。

請求に関するお問い合わせは、[email protected]までメールでご連絡いただき、次の情報を添えてください。

• the email address associated with your MobileTopUP account;
• 購入日および購入時刻の概算
• 課金された金額および通貨
• 対象となる受取番号および事業者・国（該当する場合）
• a screenshot or copy of your payment confirmation or bank statement line showing the charge.

漏れのない情報をご提供いただくことで、当社はお問い合わせを可能な限り効率的に調査し回答することができます。

6. 回答期間（SLA）

当社は、請求およびチャージバックに関するすべてのお問い合わせについて、受領から2営業日以内に受付のご連絡を行い、必要な情報のすべてをお客様からお受け取りした日から10営業日以内に解決または判断に至ることを目標としています（第5条）。

7. チャージバック

You may contact your bank or card issuer at any time; you are not required to contact us first. We encourage you to contact us through the process in Section 5, as this is usually the fastest way to resolve a billing concern. If a chargeback is initiated for a charge that was properly authorised and for which the Top-Up or Bundle was successfully delivered, or for which we have already provided a resolution under this Policy, we may contest the chargeback with the card issuer. If a payment for an Auto Top-Up plan is disputed, we may suspend delivery of the plan’s undelivered instalments while the dispute is under review.