Top-up issue
A top-up didn't arrive
Drop us the transaction reference and the destination number. We'll trace it with the operator and either re-deliver or refund in full.
Contact · under 2h reply
Get in touch
One inbox for every kind of question. Typical reply time is under two business hours.
Payments
Card declined or charged twice
Send the time of attempt and the last four digits of the card. We work with the payment processor to resolve duplicates the same business day.
Operator request
We don't support an operator yet
Tell us the country, operator name and (if you have it) the local website. We add new networks every month — yours could be next.
Partnerships
You're a network, NGO or press
Reach the right inbox for partnership, embed or press enquiries by selecting it in the form — we route from there.
Send your first top-up in under a minute
Create an account, pick a country, enter a number — done in under a minute.